Returns Policy

1 Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your purchase. However, to exercise this right you must notify us in writing, (email or letter) within 7 working days from the day after you receive your goods.

2 As stated above notification of cancellation must be in writing, a telephone call is not a valid cancellation.

3 No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used, unless the product is defective and you are returning it for this reason.

4 No right of cancellation exists for personalised goods or goods that are intimate in their nature or goods where there may be hygiene issues, unless defective.

5 Please observe the following procedure for all returns to us:

5.1 On the back of your delivery note or on another piece of paper, (if you no longer have your delivery note), include your order number and the reason for the return.

5.2 If you are returning your product because it is defective, please state the defect or defects.

5.3 Repackage the product in its original packaging, including any accessories, brochures, manuals, guarantees or warranties that came with the product. Unfortunately we will be unable to issue a refund where the product is in an incomplete state.

6 You are responsible for paying any postage or shipping costs incurred when returning the product.

7 We recommend that all returns be sent by registered post, so that a record of the return is available for you.

8 We will not issue refunds for any items lost or stolen in transit to us.

9 Where a return is lost or stolen in transit to us, you should claim compensation from the company that shipped the return.

10 Unused products may be returned promptly by customers to our address listed at the end of these terms and conditions.

11 Subject to the above, we will refund the purchase price of a returned product within fourteen days of receiving the product.

12 For UK orders only, we will also refund the cost of standard or recorded postage incurred returning a product, if incorrectly sent by us or where the product has been returned due to a defect.  We would require proof of postage showing the amount paid before such a refund could be issued. Please note that we will not refund any courier, overnight or express element of any delivery or postage charge, including Royal Mail Special Delivery.

Our contact details are as follows:

munros-scotland.com
Munros Ltd
Unit 2
63 Atholl Road
Pitlochry
Perthshire
Scotland
PH165BL

Email: info@munros-scotland.com